Return & Refund Policy

At Hongqin Lighting, we want every customer to enjoy their perfect lighting experience. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may request a return within 30 days after receiving your order.

2. Return Conditions

To be eligible for a return:

• The product must be unused and uninstalled.
• The product must be returned in its original packaging.
• All accessories, manuals, and parts must be included.
• The product must not have any signs of damage or wear.

3. Non-Returnable Items

The following items cannot be returned:

• Customized products or made-to-order items.
• Products that have been installed or used.
• Products damaged due to improper installation or handling.

4. Return Shipping Cost

For returns caused by personal reasons, such as changing your mind, incorrect size selection, or preference changes, customers are responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect, we will provide a replacement or refund and cover the related costs.

5. Damaged or Defective Products

Please contact us within 48 hours after delivery if your product arrives damaged.

Please provide photos or videos showing the damaged package and product. Our team will review the issue and provide the best solution.

6. Refund Process

Once we receive and inspect the returned product, refunds will be processed within 3-7 business days.

Refunds will be issued to the original payment method.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team.