Shipping Policy

Thank you for choosing our lighting products. We are committed to providing safe and reliable delivery for every order.

1. Order Processing Time

Orders are processed after payment confirmation.

Standard products usually require 3-7 business days for processing before shipment.

Customized or made-to-order products may require additional production time.

2. Shipping Time

Estimated delivery times:

• United States: 10-20 business days
• Europe: 10-25 business days
• Canada: 12-25 business days
• Other regions: 15-30 business days

Delivery times may vary depending on customs clearance, holidays, and local delivery conditions.

3. Shipping Origin

All products are shipped directly from our manufacturing facility in China.

As a professional lighting manufacturer, we provide factory-direct lighting products with strict quality control.

4. Shipping Costs

Shipping costs are calculated based on product size, weight, and destination.

The final shipping fee will be displayed during checkout.

5. Tracking Information

Once your order has been shipped, you will receive a tracking number by email.

You can use this tracking number to monitor your shipment status.

6. Damaged or Missing Items

Lighting products are fragile items. Please inspect your package carefully after delivery.

If your product arrives damaged or any parts are missing, please contact us within 48 hours and provide photos or videos.

We will provide a suitable solution, including replacement parts, replacement products, or other assistance.

7. Customs Duties and Taxes

Customers are responsible for any customs duties, import taxes, or fees required by their country.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional costs caused by incorrect addresses may be charged to the customer.

Contact Us

If you have any questions regarding shipping, please contact our customer service team.